Every order is trackable from the moment it leaves us.
Finding your tracking link
- When your parcel is dispatched we send a shipping confirmation e-mail with a tracking link in it. That link is the quickest route.
- Your order confirmation e-mail also carries a "View your order" link, which shows the current status at any time.
- If you created an account when ordering, everything is under your account.
Can't find either e-mail? Check the spam folder first, then send us the name and postcode on the order at info@thekindwardrobe.com and we will resend it.
When tracking should start moving
| Order placed | Confirmation e-mail arrives straight away |
| Packed and dispatched | Within 1 to 2 working days |
| In transit | 4 to 9 working days with a local courier |
Tracking usually shows its first scan within 24 hours of dispatch. A link that says nothing yet on day one is normal and not a sign anything is wrong.
If tracking stops updating
If your parcel has not arrived 15 working days after dispatch, contact us and we will investigate with the courier, then replace or refund the order.
Still stuck?
E-mail info@thekindwardrobe.com with your order number and we will chase it for you. We reply within 24 hours on working days.