FAQs

Womenswear for Australia: knitwear, coats and jackets, tops and blouses, pants, two-piece sets, shoes and bags. Clothing comes in letter sizes with the Australian size beside them, shoes in Australian sizes, and every product page has a size chart with the measurements.

E-mail us at info@thekindwardrobe.com as soon as you can. If the order has not been packed yet we can change the size, colour or address, or cancel it outright. Once it has been dispatched you will need to return it instead.

Standard shipping is free on every order, anywhere in Australia. There is no minimum spend.

We pack your order within 1 to 2 working days. Delivery takes a further 4 to 9 working days after that, so 5 to 11 working days in total from the moment you order.

Our daily order cut-off time is 4:00 PM Sydney time (AEST/AEDT), Monday to Friday. Orders placed after the cut-off time, at a weekend or on a public holiday, are processed from the next working day.

Your order is dispatched from our fulfilment warehouse in China and travels directly to your address in Australia. We hold no stock in Australia, which is what the transit time in our shipping policy reflects.

Prices are in Australian dollars and there is nothing to add at checkout or on delivery: we are not registered for GST in Australia, so no GST is charged, and parcels valued at AUD 1,000 or less are not charged import duty or GST at the border. An order worth more than AUD 1,000 can attract import duty and GST, which are payable by the customer. Our shipping policy sets it out in full.

We deliver across Australia, and to Australia only. Shipping is free on every order, with no minimum spend.

You receive a tracking link by e-mail as soon as your parcel is dispatched. You can also follow it on our order tracking page using your order number and the e-mail address you ordered with. If you cannot find either, write to info@thekindwardrobe.com with the name and postcode on the order.

If your parcel has not arrived 15 working days after dispatch, contact us and we will investigate with the courier, then replace or refund the order.

30 days from delivery. Items must be unworn, unwashed, with all original tags still on and in the original packaging.

Our returns warehouse is in China and we do not keep a return address in Australia, so every return is an international shipment. For a change-of-mind return, the return postage is paid by the customer and is not reimbursed. If an item arrived faulty, damaged or not as described, the return postage is on us.

E-mail us first: we send you the address and the instructions. Our returns policy has the full detail.

Refunds are processed within 7 working days of receiving the return, back to the card or account you paid with.

We do not process exchanges. Return the item for a refund and place a new order.

Nothing. Every item can go back within 30 days for a change of mind, as long as it is unworn, unwashed and still has its tags.

Visa, Mastercard, Maestro, Apple Pay, Google Pay, Shop Pay. All prices are shown in Australian dollars (AUD).

Payments are processed over an encrypted connection at checkout. We never see or store your card details.

We use it to process your order and to answer your messages. If you opt in at checkout or sign up for our newsletter, we also use your e-mail address or your phone number to send you news and offers, and you can unsubscribe from those at any time. We do not sell or rent your data. The privacy policy sets out the detail, including your rights under the GDPR, which applies to us as a company registered in the Netherlands.

E-mail info@thekindwardrobe.com. A person reads every message and answers within 24 hours on working days.